Refund Policy

1. Introduction

We are committed to ensuring your satisfaction. In case you face any issues with our software products or services, you can apply for a refund as per our refund policy.

2. Eligibility for Refund

If you purchase our software or service and experience any issues within 30 days, you may apply for a refund. To be eligible for a refund, you must meet the following conditions:

• The product has not been used.
• The purchase date must be within 30 days.
• A refund will be issued only if the software or service does not meet your expectations.

3.Non- Refundable Items

Some products or services are non-refundable, such as:

• Products purchased during special offers or discounted periods.
• Service subscriptions that have already been actively used.

4. How to Request a Refund

To request a refund, please contact our customer support team. Provide your order number, product details, and the reason for your refund request.

5. Processing Refunds

Once we receive your refund request, we will review it and notify you within 7 business days. The refund will be processed through your original payment method.

6. Refund Process Timeline

Once your refund request is received, we will review it and notify you within 7 business days. If eligible, your refund will be processed within 10 business days.

For credit card payments, the refund may take up to 15 business days to reflect in your account, depending on your payment processor.

7. Refund for Software License

If you purchased a software license, refunds will be granted only if the license has not been activated. Once a license is activated, it cannot be refunded.

In case of technical issues where the software cannot be activated due to a bug or system failure, please contact our support team, and we will issue a full refund.

8. Contact Information

For any questions or assistance, please contact us:

• Email: https://www.linkedin.com/company/sheikh-it-soft-agency
• Phone: +880 01941-949277